Anabas is a leading niche provider of facilities management services to blue-chip clients across the UK. Due to recent growth the role of the Anabas Helpdesk has expanded into an integral part of our service delivery. As such we are currently recruiting for a Helpdesk Manager to work alongside the current operations team to drive performance, customer service levels and improve operational processes.

Reporting directly to the Managing Director you will be responsible for managing the Helpdesk team, liaising with clients and suppliers and co-ordinating our service delivery on a daily basis. Additional responsibilities will include;
- Managing all aspects of HR for Anabas employees.
- Compiling a wide range of internal and external reports including financial performance, service levels and supplier performance.
- Presenting Helpdesk performance to the Anabas senior management team on a regular basis.
- Supporting, maintaining and promoting the values of Anabas.

The candidate must be able to demonstrate previous people management experience, ideally in a similar role and experience of customer management.
Excellent communication and I.T skills and the ability to work to tight deadlines is essential. The ideal candidate will have a facilities management background with FM Helpdesk experience.

Contact details

• Email: Click here to reply to this ad
• Phone: Simon Walker: 07958 626 530

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